Terms and Conditions

These terms and conditions govern your use of the Superior Care Group website. By browsing this site, submitting an enquiry or requesting a tour, you accept the terms set out below. If you do not accept them, please do not use the site. We may update these terms from time to time, and any change applies from the date it is posted here, so please review this page whenever you visit.

About us

Superior Care Group is a family owned Queensland aged care provider operating Wellington Park Private Care in South East Brisbane and Merrimac Park Private Care on the Gold Coast. We are an approved provider under the Aged Care Act and operate in line with the standards of the Aged Care Quality and Safety Commission. References to we, us and our on this page mean Superior Care Group.

Using this website

You may browse this site and print or download its pages for your own use, or to share with a family member who is considering aged care. You may not copy, republish or resell our content for commercial purposes, attempt to interfere with the site or the servers that host it, or use it in any way that breaches Australian law or the rights of another person.

Information on this site is general

The information published here describes our residences, services and lifestyle in general terms. It is not medical, clinical, legal or financial advice, and it does not take account of any individual circumstances. Care needs, eligibility and costs differ from person to person. Before making a decision about aged care, please speak with our team, your doctor, and My Aged Care, and seek independent financial advice where fees are involved.

Enquiries, tours and placement

Submitting an enquiry form, requesting a tour or contacting our team does not create an agreement to provide care and does not reserve a room. Entry to either residence depends on an aged care assessment, on the suitability of our services for the care that is needed, and on availability at the time. Any offer of a place is made in writing and is subject to a signed residential agreement.

Rooms, fees and additional services

Room prices, refundable accommodation deposits, daily fees and the inclusions of our Superior Services Package are published as a guide and may change. Promotional inclusions, such as the Superior Services Package offered to new residents at a stated room price, apply only for the period and on the conditions described at the time of the offer. The fees and inclusions that apply to you are the ones set out in your residential agreement and the accompanying schedules, which prevail over anything published on this site.

Your privacy

Personal information you provide through this site is handled in line with our privacy policy and with the Australian Privacy Principles. Please read the privacy policy before submitting an enquiry, an application or any health information.

Reviews, photographs and testimonials

Resident and family testimonials published on this site are the views of the people who gave them and are shared with their consent. Star ratings and review counts are drawn from public Google reviews and change over time. Photographs are representative of life in our homes and of the rooms and grounds at each residence, and are not a guarantee that a particular room, furnishing or activity will be available.

Links to other websites

This site links to external websites, including My Aged Care, the Aged Care Quality and Safety Commission and Google. We do not control those sites and are not responsible for their content, their accuracy or their privacy practices. A link is not an endorsement.

Intellectual property

The Superior Care Group name, logo, text, photographs, video and design on this site are owned by us or used with permission, and are protected by copyright and trade mark law. Nothing on this site transfers any right to use them without our written consent.

Availability and accuracy

We take care to keep this site accurate and available, but we cannot promise that it will always be free of errors or interruptions, or that pages will be current at every moment. We may change, suspend or withdraw any part of the site without notice.

Our liability

Nothing in these terms excludes any right or guarantee you have under the Australian Consumer Law or under aged care legislation, and nothing here limits our obligations as an approved provider. Subject to those rights, we are not liable for any loss arising from your use of this site or from reliance on information published here, and our liability for the supply of services is limited to the extent the law allows.

Feedback and complaints

We operate an open door policy. Any resident or family member can raise a concern with the centre manager, the management team or the directors at any time, and we will work to resolve it promptly. If a matter remains unresolved, you may contact the Aged Care Quality and Safety Commission, which handles aged care complaints independently.

Governing law

These terms are governed by the laws of Queensland, Australia, and you agree to the jurisdiction of the courts of that state.

Contact us

Wellington Park Private Care, 16 Balmoral Street, Wellington Point QLD 4160, telephone (07) 3822 1876.

Merrimac Park Private Care, 50 Macadie Way, Merrimac QLD 4226, telephone (07) 5618 1111.

If you have a question about these terms, please contact either residence and ask to speak with the centre manager.